FAQ

Most commonly asked question about Felix and our services

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60 articles in this collection
Written by Zoe and Sarah
Shipping

I am moving from one province to another, what should I do?

Sarah avatar
Written by Sarah
Updated over a week ago

What do I do if my package was returned to Felix?

Returned to sender
Zoe avatar
Written by Zoe
Updated over a week ago

How many days do I have to notify you of an undelivered or lost package, or damaged medication?

Lost package
Zoe avatar
Written by Zoe
Updated over a week ago

When is my medication shipped?

Zoe avatar
Written by Zoe
Updated over a week ago

How much does it cost for shipping my medication?

Zoe avatar
Written by Zoe
Updated over a week ago

What courier do you use for shipping?

Zoe avatar
Written by Zoe
Updated over a week ago

Do I have to be home to receive my package?

Zoe avatar
Written by Zoe
Updated over a week ago

What happens if there isn’t anyone available for the delivery?

Zoe avatar
Written by Zoe
Updated over a week ago

I received an email with a tracking number but it doesn't seem to be working!

Zoe avatar
Written by Zoe
Updated over a week ago

Can I return medication?

Zoe avatar
Written by Zoe
Updated over a week ago

What does it mean if the drug I selected is on backorder?

Sarah avatar
Written by Sarah
Updated over a week ago

When will I receive my backordered drug?

Sarah avatar
Written by Sarah
Updated over a week ago

If one of the drugs in the package I selected is on backorder, will the rest of my package still be shipped to me?

Sarah avatar
Written by Sarah
Updated over a week ago

Do I still have to pay if the drug I selected is on backorder?

Sarah avatar
Written by Sarah
Updated over a week ago

I don’t want to wait to receive the backordered drug I selected, what should I do?

Sarah avatar
Written by Sarah
Updated over a week ago