FAQ
Most commonly asked question about Felix and our services
By Zoe and 7 others8 authors41 articles
- I am moving from one province to another, what should I do?
- What do I do if my package was returned to Felix?
- How many days do I have to notify you of an undelivered or lost package, or damaged medication?
- When is my medication shipped?
- How much does it cost for shipping my medication?
- Do I have to be home to receive my package?
- What happens if there isn’t anyone available for the delivery?
- I received an email with a tracking number but it doesn't seem to be working!
- Can I return medication?
- When will I receive my backordered medication?
- Do I still have to pay if the drug I selected is on backorder?
- I don’t want to wait to receive the backordered drug I selected, what should I do?
- Which Post Office was my package taken to?
- Why is my prescription on hold?
- Can I Get My Order Delivered Directly to a Post Office or Pickup Location?
- How do I update my shipping info and preferences?
- Cold Chain Shipping: Are my temperature-sensitive medications safe in transit?
- What does your medical team do?
- Who are the practitioners that will be reviewing my online visit?
- I’ve been using the prescribed medication but have some questions regarding side effects. What should I do?
- Can I see the same Felix practitioner after my initial assessment?
- Can you refer me to a psychiatrist or psychologist?