FAQ
Most commonly asked question about Felix and our services
By Zoe and 7 others8 authors40 articles
I am moving from one province to another, what should I do?
What do I do if my package was returned to Felix?
How many days do I have to notify you of an undelivered or lost package, or damaged medication?
When is my medication shipped?
How much does it cost for shipping my medication?
Do I have to be home to receive my package?
What happens if there isn’t anyone available for the delivery?
I received an email with a tracking number but it doesn't seem to be working!
Can I return medication?
When will I receive my backordered medication?
Do I still have to pay if the drug I selected is on backorder?
I don’t want to wait to receive the backordered drug I selected, what should I do?
Which Post Office was my package taken to?
Why is my prescription on hold?
Can I Get My Order Delivered Directly to a Post Office or Pickup Location?
How do I update my shipping info and preferences?
What does your medical team do?
Who are the practitioners that will be reviewing my online visit?
I’ve been using the prescribed medication but have some questions regarding side effects. What should I do?
Can I see the same Felix practitioner after my initial assessment?
Can you refer me to a psychiatrist or psychologist?