Most commonly asked question about Felix and our services
By Zoe and 2 others3 authors61 articles
Do I need to have a prescription to use Felix?
Can I just get the medication and skip the online visit?
Do I need to complete my online visit at a scheduled time?
How quickly will a doctor review my online visit?
How is my medication filled, shipped, and refilled?
Can I pick up my medication from my own pharmacy?
My Felix prescription expired, can I still renew it?
How do I apply for multiple treatments?
How much does renewal cost for my Felix prescription?
How do I renew my Felix prescription?
How do I change my medication after it has been prescribed?
I already have a prescription, can I transfer it to Felix?
Do I need to complete the Medical Assessment if I am transferring my current prescription?
What does your medical team do?
Who are the doctors that will be reviewing my online visit?
Does Felix replace my doctor?
Do I need to talk to a doctor?
I’ve been using the prescribed medication but have some questions regarding side effects. What should I do?
It's an emergency. What do I do?
How much is the online visit?
How much is the medication?
When am I charged?
Why do I see a transaction on my credit card for my denied online visit?
Why can’t I see medication prices on the website?
What is the pharmacy fill fee?
How do I change my credit card information?
How does the pricing for over-the-counter products work?
Is the medication covered by my insurance or provincial health plans?
Is birth control covered by OHIP in Ontario?
I didn’t have insurance when I first got my prescription, but now I have it. What do I do?
I uploaded my insurance information during my online visit but still see a cost for the medication in my profile.
I forgot to upload my insurance information before my first fill was charged. What can I do now?
My insurance provider needs a doctor to fill out a form before they will cover my medication costs. Can this be done through Felix?
I am moving from one province to another, what should I do?
What do I do if my package was returned to Felix?
How many days do I have to notify you of an undelivered or lost package, or damaged medication?
When is my medication shipped?
How much does it cost for shipping my medication?
What courier do you use for shipping?
Do I have to be home to receive my package?
What happens if there isn’t anyone available for the delivery?
I received an email with a tracking number but it doesn't seem to be working!
Can I return medication?
What does it mean if the drug I selected is on backorder?
When will I receive my backordered drug?
If one of the drugs in the package I selected is on backorder, will the rest of my package still be shipped to me?
Do I still have to pay if the drug I selected is on backorder?
I don’t want to wait to receive the backordered drug I selected, what should I do?