Renewing a prescription requires a check-up visit to be reviewed by your healthcare practitioner. You are able to submit your check-up visit from within your account!

You can do this by navigating to the Home Page in your account and then selecting the "Renew treatment" button in Web or Mobile App.
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Renewal visits are a shortened version of your initial assessment visit. During this process, you will be prompted to provide updated responses to important questions and have the chance to update your practitioner on how your treatment is progressing. From there, you'll be reconnected with a practitioner via chat to discuss your treatment moving forward.

Following the completion of the renewal visit, you'll receive a new, updated prescription that will continue to be processed by your chosen pharmacy in line with your existing refill schedule.

The frequency of renewal visits varies by category. In most cases, prescriptions are valid for a 1 year supply of medication, so renewal visits are completed on a yearly basis. In other categories, such as Weight Loss, Mental Health, or Menopause, you'll need to check in with your practitioner more frequently to review your progress and make adjustments.

You will see a banner on your treatment when you have an upcoming renewal visit. In addition, you'll be prompted via email to complete your renewal visit once it becomes available.

Yes. If you have no refills left and need your medication before your renewal window opens, you can start an early renewal yourself in your Felix account. You do not need to contact support.

Before you start, you'll see a note that your insurance may not cover an early refill. You'll then go straight into the renewal visit, which your healthcare practitioner reviews like any other renewal.

If you still have refills remaining on a prescription filled by a Felix pharmacy, you can request an early refill instead.

Renewal visits are typically free, depending on the ailment category. Renewals for Weight Loss and Menopause treatments have a $40 fee.