You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

Please note, missing package investigations through the delivery partner can take up to 21 business days to be resolved. Interim resolutions are at the discretion of the designated pharmacy manager or their delegate in support of continuity of care and safe dispensing practices.
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​For additional questions or concerns please see our Shipping and Returns statement linked here.