If your package is unclaimed, refused, or undeliverable and returned back to the pharmacy, we will notify you via email and a $10 fee will apply if you choose to have the package reshipped.
Please confirm you would like this to be reshipped by using the response option in the email. This email will have the subject line: "We couldn't deliver your order"
For the majority of medications, packages will be held for 10 days from the date of recipient return notification. Temperature controlled medications may have a reduced eligibility window, or may not be eligible for reshipment due to their limited shelf life, in accordance with product guidelines. We encourage you to respond as soon as possible to reshipment requests.
All reshipments are at the discretion of a pharmacist's professional judgment. Unclaimed packages may not be reshipped more than twice. If we do not receive confirmation that you would like your package reshipped within 30 days of return, the order will be destroyed.