Felix Health

I am moving from one province to another, what should I do?

What do I do if my package was returned to Felix?

How many days do I have to notify you of an undelivered or lost package, or damaged medication?

When is my medication shipped?

How much does it cost for shipping my medication?

Do I have to be home to receive my package?

What happens if there isn’t anyone available for the delivery?

I received an email with a tracking number but it doesn't seem to be working!

Can I return medication?

When will I receive my backordered medication?

Do I still have to pay if the drug I selected is on backorder?

I don’t want to wait to receive the backordered drug I selected, what should I do?

How to know where to collect your package

Which Post Office was my package taken to?

Why is my prescription on hold?

Can I Get My Order Delivered Directly to a Post Office or Pickup Location?

How to update your shipping address and your preference for a physical signature requirement

How do I update my shipping info and preferences?

Temperature storage guidelines for Weight Loss and Diabetes/ Metabolic Health medications

Cold Chain Shipping: Are my temperature-sensitive medications safe in transit?

Elliott

Leslie

Shipping

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