You can access your visit receipts in two ways

You will also receive an email upon submitting your visit with a link to download a copy of your receipt.

If you have submitted your first visit for a treatment, you will receive an email titled "You’ve requested treatment

". From this email, just scroll down until you find the View your visit receipt section which is where the link will be to download your receipt.

For renewal visits, you will receive an email titled "Your renewal visit is submitted" which will include a button and link to download a copy of your receipt.

Your official medication receipt is located within the packaging of your fill (digital medication receipts are not yet readily available within your Felix account). You will be able to use this, or a scan of this, to make a manual claim to your insurer if you require this.

You can also download a digital receipt for a particular order. For prescriptions filled between April 2025 and June 18, 2026:
​
1. Select your relevant treatment from the Home Page of your Felix account.
2. Select the Manage button from the upper right side of the page.
3. Select View order history.
4. Select Download receipt.
​
​For prescriptions filled on or after June 19, 2026:
1. Select the "Account" dropdown at the top right of your Felix account on the webpage or the "Account" option on the bottom right of the mobile app.
2. Select Documents and navigate to the “Medication receipts” section.

Mobile app view:

Webpage view:

Annual tax receipt summaries are not yet readily available within your Felix account, but can be provided upon request. You can indicate the year and medication name(s) that you require the receipt for and Felix's Patient Support team can provide you with a digital copy.