Your first fill will typically be shipped within 2-3 days from the time that counselling with the pharmacist is offered. Shipping is expedited, so your shipment should be delivered within 2-3 business days after this has been passed on to the courier.
You will receive an email with your tracking number once your package has been shipped. This tracking info can also be accessed within your Felix account by selecting your relevant treatment from your Home page.
Please note: Tracking links are activated within one business day of being issued. For tracking numbers issued on weekends or holidays, please wait for the following business day to see updates.
After that, each refill will be triggered & charged according to the refill schedule you chose.
Refill schedule (drug dependent)
Monthly: refill is processed approx. every 20 to 23 days
Every 2 months: refill is processed approx. every 50 to 53 days
Every 3 months: refill is processed approx. every 76 to 84 days
You can also verify your specific refill date after your first fill has been processed by selecting your relevant treatment from your Home page. We will notify you via email a few days prior to your refill date as well.