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Can I Get My Order Delivered Directly to a Post Office or Pickup Location?

Elliott avatar
Written by Elliott
Updated over a week ago

Yes! You can choose to have your order delivered either to your home or to a designated pickup location, such as a Canada Post office or certain Purolator depots. Here’s how:

Option 1: Pickup at a Purolator Depot or Partner Location

Some Purolator depots and partner businesses offer a Hold for Pickup (HFPU) service.

Step 1: Check Availability

  • Enter the business address of the depot you're interested in.

  • Click on "Service Details" under Additional Information.

  • Confirm if the Hold for Pickup option is available at that location.

Step 2: Update Your Shipping Address

In your Felix account:

  • Go to the Shipping tab.

  • Enter the depot's business address in Address Line 1.

  • In Address Line 2, enter: HFPU + your name (e.g., HFPU John Smith)

⚠️ Note:

  • This option is not available for orders in the Smoking Cessation category since age verification is required at delivery.

  • You will need to show ID and provide your tracking number at pickup.

Option 2: Delivery to a Canada Post Office (FlexDelivery)

🚨Option 2 currently not available! Apologies for the inconvenience!

🚨 AS OF SEPTEMBER 26, 2025 CANADA POST IS ON STRIKE AND WE ARE UNABLE TO SHIP WITH THIS CARRIER. More strike details can be found here.

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