📫 How are we handling the strike?
With the recent news that Canada Post is on a national strike (as of September 25, 2025), we are working to ensure that your medication will be processed and shipped according to schedule.
We work with multiple delivery partners to ensure continuity of service when events like this happen, however, they are unfortunately unable to deliver packages to PO boxes and certain remote areas / fly-in communities.
With the most recent updates on the strike, if your address is unserviceable by Purolator, our pharmacy will continue to ship through Canada Post to ensure your treatment is not delayed further. If you are a Weight Loss patient, we will reach out confirming if you would still like to proceed with shipping out through Canada Post given the temperature requirements of most medications. In this case, please kindly note that you are acknowledging the risk of your package potentially being lost or delayed.
📦 Other Alternative Shipping Options
Option 1: Update Address
Purolator cannot deliver to PO boxes and certain remote areas/fly-in communities. If your address on file is a PO Box, we recommend switching to a residential address that is serviceable by Purolator. Please update your address in the Shipping tab of your account. How To Update My Shipping Address.
If you are unsure if your alternate address is serviceable by Purolator, please contact our Patient Support team here.
Option 2: Pause Prescription
You can delay your shipment until Canada Post’s service has resumed by pausing your prescription from the Home Page of your account. Within your treatment plan, select the "Manage" dropdown menu and "Pause treatment". You'll then be able to choose the date you want your next shipment delayed until. How To Pause My Prescription
Option 3: Send your shipment to a Purolator Pickup Depot
If you prefer to receive your package at a Purolator Pickup Depot, follow these steps:
1. Visit the Purolator website to check if there is an available Purolator Pickup Depot in your area that has a “hold for pickup” option. Type in the pickup depot’s business address, and select "Service Details" under the “Additional Information” section of the location. From there you can verify whether or not this service is available at the location.
2. If it is, update the address in the Shipping tab of your Felix account to the pickup depot’s business address on Address Line 1, and enter “HFPU + your name” on Address Line 2.
***Please note, you will have to provide the tracking number of your shipment and your ID at the pickup depot location.
Option 4: Transfer your prescription to a local pharmacy
You also have the option to transfer your prescription out of Felix for pickup at your local pharmacy. Please see the article here for details about how prescription transfers work.
Once the service interruption has been resolved, you will be able to transfer your prescription back to Felix for the delivery of your remaining refills if you so wish. Our Patient Support team can support you when you're ready to transfer back to a Felix pharmacy.