For most online visits, we pre-authorize your credit card for the visit fee when you submit it. If your visit is denied, the pre-authorization will be released. It can take upwards of 10 business days to update your statement to reflect the change, however, processing times do vary per financial institution.

For Weight Loss visits, the $99 fee is charged upfront when the visit is submitted. If your visit is denied for medical reasons, it will be eligible for a refund which will be processed automatically.