🏠 Updating Your Shipping Address
Please note: It is highly recommended to update your address as soon as possible, if needed, to avoid shipping discrepancies. The next refill date is posted within your account and a reminder email is sent 4 days prior. Address changes made prior to shipment will reflect immediately. Any address changes after a shipping label has been created will only reflect for future fills.
Urgent address adjustments should be communicated to customer support via the live chat in your Felix mobile or web app
Please follow these steps if you were looking to update your shipping address:
From the Home Page of your Felix account, select the Billing and Shipping tab from the Account dropdown button.
From this page, select the Update button beside your shipping address.
Lastly, update your shipping details and make sure to select Save at the bottom once your changes are complete.
Tip: If you have additional delivery details (e.g. unit number, buzzer code, side door, etc.), please include them on Line 2 of your address. These are distinct from your “Delivery Preference (Signature)” setting, which only controls whether a physical signature is required upon delivery.
Some examples of when this feature may be useful for you:
You are moving to a new address.
You are travelling within Canada and would like to have it delivered to where you were going to be (please just account for standard shipping timelines of 2-3 business days).
✏️ Updating Your Delivery Preference/Signature Requirement
Unless otherwise specified, a physical signature is not required. However, you will need to confirm that you have received your order via email or SMS from Felix.
If you do not confirm delivery, you will be required to physically sign for your next order when it arrives.
Please note, all Smoking Cessation packages will require ID verification and a signature upon delivery.
You can manage your delivery settings by following the same steps as above to navigate to the Billing and Shipping tab of your account. From there:
Select the Update button beside "Delivery preference"
This will open up the following window:
Sign for packages
Selecting this option will enable the requirement to physically sign for your packages either at your designated shipping address or nearby post office. This means that if the courier attempts a delivery while you are away, they would proceed with sending your package to a nearby post office or pickup location in order for it retrieved physically and signed for.
If you did not receive the notice of this on your door, your tracking information that is emailed to you should also update to show the location of where you can pick up your package.
Confirm after delivery
Having this option enabled will remove the requirement to physically sign for packages and therefore, allow them to be left either at your front door or community mailbox.
Can my package be left with my concierge/front desk?
Couriers may leave your package with your building’s concierge only if your concierge/front desk agrees to accept the package.
Felix cannot guarantee that a concierge will accept a delivery, and we are not able to include special delivery instructions like “leave with concierge” in your shipping address or preferences.
Please coordinate directly with your concierge or building staff if you'd like them to accept packages on your behalf.
Once the package has been marked as delivered, we will send you an email titled "Please confirm you’ve received your order" which would look like this:
Please select "Yes, I've received my order" to confirm the receipt of the package. If not selected, the physical signature requirement will be turned on automatically for you on your next order as we want to ensure that you are successfully receiving your packages.
🚚 Setting your Courier Preference
🚨 As of September 26, 2025, Canada Post is on strike, so we are using Purolator as an alternative courier.
If Purolator does not service your address, our pharmacy will proceed with Canada Post to avoid further delays to your treatment.
If you are a Weight Loss patient, we will reach out confirming if you would still like to proceed with shipping out through Canada Post given the temperature requirements of most medications. In this case, please kindly note that you are acknowledging the risk of your package potentially being lost or delayed.
Our pharmacy partners currently ship medication via Canada Post or Purolator.
If you have a preference for Canada Post or Purolator, please update Line 1 of your shipping address in the Billing and Shipping tab of your account to include your preferred courier (e.g., “Canada Post – [Your Address]”). This will notify our pharmacy team of your preference for future shipments.
For additional questions or concerns please see our Shipping and Returns statement linked here