🏠 Updating Your Shipping Address
Shipping & Prescription Eligibility Notice:
We currently ship prescription medication only within the following Canadian provinces: Ontario, Manitoba, British Columbia, Alberta, Saskatchewan, Prince Edward Island, Nova Scotia, and Newfoundland and Labrador.
We are unable to ship prescriptions to Quebec at this time.
Weight Loss prescriptions can only be shipped within Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia.
TIP: If you are planning to change your shipping province, we recommend reaching out to us beforehand so we can confirm that your prescribing practitioner is licensed to prescribe in that province and that we can service your prescription without delay.
Please follow these steps if you are looking to update your shipping address:
From the Home Page of your Felix account, select the Billing and Shipping tab from the Account dropdown button.
From this page, select the Update button beside your shipping address.
Lastly, update your shipping details and make sure to select Save at the bottom once your changes are complete.
Tip: If you have additional delivery details (e.g. unit number, buzzer code, side door, etc.), please include them on Line 2 of your address. These are distinct from your “Delivery Preference (Signature)” setting, which only controls whether a physical signature is required upon delivery.
Some examples of when this feature may be useful for you:
You are moving to a new address.
You are travelling within Canada and would like to have it delivered to where you will be (please account for standard shipping timelines of 2-3 business days).
Please note: To avoid shipping issues, update your address as soon as possible. Your next refill date is available in your account, and a reminder email is sent 4 days in advance. Address changes made before shipment will apply immediately; changes made after a shipping label is created will apply to future refills only.
For urgent address changes, please contact customer support via live chat in the Felix mobile or web app.
✏️ Updating Your Delivery Preference/Signature Requirement
Unless otherwise specified, a physical signature is not required. However, you will need to confirm that you have received your order via email or SMS from Felix.
If you do not confirm delivery, you will be required to physically sign for your next order when it arrives.
Please note that all Smoking Cessation packages will require ID verification and a signature upon delivery.
You can manage your delivery settings by following the same steps as above to navigate to the Billing and Shipping tab of your account. From there:
Select the Update button beside "Delivery preference"
This will open up the following window:
Sign for packages
Selecting this option will enable the requirement to physically sign for your packages either at your designated shipping address or nearby post office. This means that if the courier attempts a delivery while you are away, they would proceed with sending your package to a nearby post office or pickup location in order for it to be retrieved physically and signed for.
If you did not receive the notice of this on your door, your tracking link, which is emailed to you, should also update to show the location of where you can pick up your package.
Confirm after delivery
Having this option enabled will remove the requirement to physically sign for packages and therefore, allow them to be left either at your front door or community mailbox.
Once the package has been marked as delivered, we will send you an email titled "Please confirm you’ve received your order" which would look like this:
Please select "Yes, I've received my order" to confirm the receipt of the package.
Please note: If not confirmed, the physical signature requirement will be turned on automatically for you on your next order, as we want to ensure that you are successfully receiving your packages.
Can my package be left with my concierge/front desk?
Couriers may leave your package with your building’s concierge only if your concierge/front desk agrees to accept the package.
Felix cannot guarantee that a concierge will accept a delivery, and we are not able to include special delivery instructions like “leave with concierge” in your shipping address or preferences.
Please coordinate directly with your concierge or building staff if you'd like them to accept packages on your behalf.
🚚 Setting your Courier Preference
Our pharmacy partners currently ship medication via Canada Post or Purolator.
If you have a preference for Canada Post or Purolator, please update Line 1 of your shipping address in the Billing and Shipping tab of your account to include your preferred courier (e.g., “Canada Post – [Your Address]”). This will notify our pharmacy team of your preference for future shipments.
For additional questions or concerns, please see our Shipping and Returns statement linked here