Our healthcare practitioners will always ensure you are prescribed medications safely, ethically, and appropriately based on your submitted medical assessment. However, we understand that sometimes finding the treatment that works best for you may take time — so we've tried to make the process of changing medication as seamless as possible!

Changing medication or dose legally requires a new prescription as your practitioner will need to both cancel the existing prescription as well as review a new assessment in the context of a different drug or dose quantity.

To do so: first select the treatment you'd like to modify from the Home Page of your account. Then, select the Manage drop-down on the right-hand side and then Change Medication.

Once you select to change your medication, you will be prompted to start a follow-up visit. Here you can indicate the issues you've had with your previous prescription, and explore a new medication you may be interested in.

After the follow-up visit, your healthcare practitioner will review your answers and if the change is approved, we will send the prescription directly to our pharmacy partner and they will ship the medication to you, for free! You will then be charged and receive each refill, automatically, based on the schedule you chose, for the duration of your prescription.

How to change the medication on my prescription from the Felix Mobile App:

If you have any questions about changing your medication or any difficulty locating this option (or any other non-medical questions), please contact our Patient Support team using the chat within your mobile app or via the chat bubble in the bottom right corner of any page on the web app!