Our healthcare practitioners will always ensure you are prescribed medications safely, ethically, and appropriately based on your submitted medical assessment. However, we understand that sometimes finding the treatment that works best for you may take time — so we've tried to make the process of changing medication as seamless as possible!
Changing medication or dose legally requires a new prescription as your practitioner will need to both cancel the existing prescription as well as review a new assessment in the context of a different drug or dose quantity.
To do so: first select the treatment you'd like to modify from the Home Page of your account. Then, select the medication you are looking to change and select the "Change medication or dose" option to begin your follow up assessment to request a medication change with your healthcare practitioner.
Once you select to change your medication, you will be prompted to start a follow-up visit. Here you can indicate the issues you've had with your previous prescription, and explore a new medication you may be interested in.
After the follow-up visit, your healthcare practitioner will review your answers and if the change is approved, we will send the prescription directly to our pharmacy partner and they will ship the medication to you, for free! You will then be charged and receive each refill, automatically, based on the schedule you chose, for the duration of your prescription.
How to change the medication on my prescription from the Felix Mobile App:
Note: If you do not want to change the medication, but rather you would like an early refill, please see the article here.
If you are out of refills and need to renew your treatment, please see the article here. A change of medication can be requested whilst completing the renewal assessment.