Did you know you can pause the auto-refills of your prescription from the Prescriptions tab in your account? While your prescription is paused, you won't receive any shipments of your medication, nor will you incur any charges. This also means you can come back and resume your refills at any point before your prescription expires and still have access to the meds your doctor prescribed! If you're interested, you can check out instructions on how to pause here.

If you no longer need your prescription or you are having bad side effects, that's totally fine too. You can cancel your prescription at any time by reaching out to our customer support team via email at hello@felixforyou.ca or using our live chat feature! Please note that prescription refills are non-refundable and non-returnable once they have been processed and charged by our pharmacy. Due to this, we do require cancellation requests to be submitted at least 24 hours before your next scheduled refill date to avoid the processing of unwanted refills.

As always, if you have any questions about pausing or cancelling, please contact support at hello@felixforyou.ca or using live chat in the bottom right corner of the page!

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