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How do I cancel my prescription?
How do I cancel my prescription?

Cancelling prescription refills

Sarah avatar
Written by Sarah
Updated this week

Did you know you can pause the auto-refills of your prescription from the Prescriptions tab in your account? While your prescription is paused, you won't receive any shipments of your medication, nor will you incur any charges. This also means you can come back and resume your refills at any point before your prescription expires and still have access to the meds your doctor prescribed! If you're interested, you can check out instructions on how to pause here.

If you no longer need your prescription or you are looking to adjust your treatment that's fine too, you can cancel your prescription at any time before a scheduled refill has been charged. Prescription refills are non-refundable and non-returnable once processed and charged by our pharmacy. As such, cancellations need to be submitted at least 24 hours before your next scheduled refill date to avoid the processing of unwanted fills.

If you'd like to proceed with cancelling your prescription, you'll find the option to do so from the Treatments tab of your Felix account.

From here, you'll need to select View details on the treatment you'd like to cancel.

Next, you'll need to select the Manage drop-down on the right-hand side of your page.

Then you will see the option to cancel your treatment. Click the Cancel treatment option to move forward with cancelling.

From here, we'll offer a few options to ensure you are managing your prescription correctly, as this action cannot be undone.

If you want to cancel because you want to change medications or dosing, select the Change medication option and follow through the change medication request form.

If you still want access to your current prescription in the future, just not right now, select Pause indefinitely and your prescription will be paused. You can then come back to resume when you're ready for another fill.

If you want to fully cancel your Felix prescription because you no longer need the medication or our service, you can select the Cancel treatment option.

Once your prescription has been cancelled, it cannot be reactivated. As such, if you change your mind and want this medication again in the future, you'll need to complete a new online assessment to obtain a new prescription.

As always, if you have any questions about pausing or cancelling, please contact our Patient Support team using live chat in the bottom right corner of the page!

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