Did you know you can pause the auto-refills of your prescription from the Prescriptions tab in your account? While your prescription is paused, you won't receive any shipments of your medication, nor will you incur any charges. This also means you can come back and resume your refills at any point before your prescription expires and still have access to the meds your doctor prescribed! If you're interested, you can check out instructions on how to pause here.
If you no longer need your prescription or you are looking to adjust your treatment that's totally fine too, you can cancel your prescription at any time. Please note that prescription refills are non-refundable and non-returnable once they have been processed and charged by our pharmacy. Due to this, we do require cancellations to be submitted at least 24 hours prior to your next scheduled refill date to avoid the processing of unwanted refills.
If you'd like to proceed with Cancelling your prescription, you'll find the option to do so from the Treatments tab of your Felix account (shown below).
From here, you'll need to select "View details" on the treatment you are looking to cancel.
Then, you'll need to select "Delay your shipments" on the right-hand side of your account under "Manage your treatment."
From here, scroll down the list of pause options until you see the alternative option of cancelling your prescription.
Finally, you'll be asked to confirm you want to fully cancel your prescription. Once your prescription has been cancelled, it cannot be reactivated. As such, if you change your mind and want this medication again in the future, you'll need to complete a new online assessment to obtain a new prescription.
As always, if you have any questions about pausing or cancelling, please contact support at email@example.com or using live chat in the bottom right corner of the page!