How-to

How-to guides to help you with your Felix account

10 articles in this collection
Written by Zoe and Sarah

Manage your account

How do I update my shipping address?

How to update your shipping address

Written by Sarah
Updated over a week ago

How do I upload new ID?

How to upload new photo ID to your Felix account

Written by Sarah
Updated over a week ago

How do I resume my prescription?

How to resume your auto-refills when your prescription has been paused

Written by Sarah
Updated over a week ago

How do I view my prescription details?

How to find more information on your prescription and its refill schedule

Written by Sarah
Updated over a week ago

How do I update my insurance information?

How to upload a new insurance card to you account

Written by Sarah
Updated over a week ago

How do I upload a secondary insurance card?

How to upload multiple insurance/benefits cards

Written by Sarah
Updated over a week ago

How do I message my doctor?

How to talk directly to your Felix doctor

Written by Sarah
Updated over a week ago

How can I request an early refill?

Requesting an early refill

Written by Zoe
Updated over a week ago

How do I update my Billing Information?

Updating Billing details

Written by Zoe
Updated over a week ago

How do I pause auto-refills of my prescription?

Written by Sarah
Updated over a week ago