Felix Health

Alva

Elliott

How-to guides to help you with your Felix account

How-to

How do I pause my auto-refills?

How to add/remove non-prescription or over the counter products from your order

How do I manage (add/remove) non-prescription products to my package?

How do I cancel my prescription?

How do I change my medication?

How do I update my shipping address?

How to upload a new photo ID to your Felix account

How do I upload a photo ID?

How to resume your auto-refills when your prescription has been paused

How do I resume my prescription?

How to find more information on your prescription and its refill schedule

How do I view my prescription details?

How to upload a new insurance card to you account

How do I update my insurance information?

How to upload multiple insurance/benefits cards

How do I upload a secondary insurance card?

How to connect directly to your Felix healthcare practitioner (Medical Doctor (MD) or Nurse Practitioner (NP))

How do I message my healthcare practitioner?

How can I request an early refill?

Updating your Billing/Payment Method/Credit Card details

How do I update my Payment Information?

How do I change my email address?

How do I reset my password?

Account Ownership

Manage your account

Help! I'm not pregnant, I know my blood pressure, etc.

How do I change an answer in the quiz?

Online Visits

Find answers and get help from Intercom Support and Community Experts

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