How-to

How-to guides to help you with your Felix account

Zoe avatar Sarah avatar Tricia avatar
12 articles in this collection
Written by Zoe, Sarah, and Tricia
Manage your account

How do I add non-prescription products to my package?

How to add/remove non-prescription products from your order
Sarah avatar
Written by Sarah
Updated over a week ago

How do I change my medication?

How to change medications or dosage
Tricia avatar
Written by Tricia
Updated over a week ago

How do I update my shipping address?

How to update your shipping address
Sarah avatar
Written by Sarah
Updated over a week ago

How do I upload new ID?

How to upload new photo ID to your Felix account
Sarah avatar
Written by Sarah
Updated over a week ago

How do I resume my prescription?

How to resume your auto-refills when your prescription has been paused
Sarah avatar
Written by Sarah
Updated over a week ago

How do I view my prescription details?

How to find more information on your prescription and its refill schedule
Sarah avatar
Written by Sarah
Updated over a week ago

How do I update my insurance information?

How to upload a new insurance card to you account
Sarah avatar
Written by Sarah
Updated over a week ago

How do I upload a secondary insurance card?

How to upload multiple insurance/benefits cards
Sarah avatar
Written by Sarah
Updated over a week ago

How do I message my healthcare practitioner?

How to talk directly to your Felix practitioner
Sarah avatar
Written by Sarah
Updated over a week ago

How can I request an early refill?

Requesting an early refill
Zoe avatar
Written by Zoe
Updated over a week ago

How do I update my Billing Information?

Updating Billing details
Zoe avatar
Written by Zoe
Updated over a week ago

How do I pause auto-refills of my prescription?

Sarah avatar
Written by Sarah
Updated over a week ago