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How do I upload a photo ID?

How to upload a new photo ID to your Felix account

Elliott avatar
Written by Elliott
Updated over 2 weeks ago

If you need to update your expired ID, change the ID type provided, or your doctor is having trouble viewing your ID, you can upload a new ID photo at any time!

To do so: Login to your Felix Account and navigate to the Profile tab nested under your Account dropdown.

From here, you can scroll down below to the Government issued ID section and select Update.

You will then be prompted to upload a new ID photo. You can complete this by uploading an existing photo from your device.

Be sure to select Upload new ID to ensure all changes are saved to your account.

Once done, please send a quick message to the healthcare practitioner reviewing your visit if they asked for this update to be made. This way, they know to proceed with your visit!

Some examples of valid forms of ID that you can upload:

  • Driver's License

  • Provincial Health Card

  • Passport

How to upload a new ID from the Felix Mobile App:

Have an expired ID?

While you wait for your new ID to arrive, the healthcare practitioner can continue to review your visit as long as a photo of your temporary ID, along with your expired ID, has been uploaded to your profile.

Please upload your up-to-date ID as soon as you have it!

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