If you have multiple insurance/benefits plans, our pharmacy will take care of direct-billing for all of them.
This also applies for Weight Loss patients who have received a savings card from any sort of patient or financial support program.
For those with two insurance plans and a drug payment assistance savings card, you will need to upload one photo with all the coverage cards included.
Once you've taken a clear and unobstructed photo of the front and back of both of your insurance card(s), navigate to the Account dropdown and select Billing and shipping. If you're on the mobile app, select the Account tab at the bottom of your screen.
2. On the Billing and Shipping page, click "Update" within the Insurance section.
3. You'll find any uploaded plans as well as the option to "Add new insurance" - select this to proceed. You'll first need to reupload your primary plan details.
4. You'll then be shown the option to upload a photo of the back of your card. Click "Upload a photo" to upload a picture of your secondary plan.
5. Once done, you can view your uploaded plans by clicking on "Update" within the Insurance section of the Billing and Shipping page.
In most cases, private insurance providers cannot be retroactively billed; however, a manual claim can be submitted using the receipt provided.
Retroactive billing of drug brand payment assistance cards are subject to review for eligibility.
If you have trouble or have any further questions, please reach out to our customer support team.