If you have multiple insurance/benefits plans, our pharmacy will take care of direct-billing for all of them.
This also applies for Weight Loss patients who have received a savings card from any sort of patient or financial support program.
🪪 How to Upload Your Primary and Secondary Insurance
Navigate to the Account dropdown and select Billing and shipping. If you're on the mobile app, select the Account tab at the bottom of your screen.
2. On the Billing and Shipping page, click "Update" within the Insurance section.
3. Then select "Add new insurance". First, upload your primary insurance plan
details.
4. You'll then be shown the option to upload a photo of the back of your card. Click
"Upload a photo" to upload a picture of your secondary plan. If you have a
savings card for a support program, upload it in this section.
5. Once done, you can view your uploaded plans by clicking on "Update" within the
Insurance section of the Billing and Shipping page.
For those with two insurance plans and a drug payment assistance savings card, you will need to upload one photo with all of your coverage cards included.
Note: Uploading any photos in the front of card section will overwrite any previous files, so it is important to upload all necessary photos to ensure all coverage amounts can be considered for billing.
In most cases, private insurance providers cannot be retroactively billed; however, a manual claim can be submitted using the receipt provided.
Retroactive billing of drug brand payment assistance cards are subject to review for eligibility.