If you have more than one insurance plan, our pharmacy will take care of direct-billing for all of them.
This also applies for Weight Loss patients who have received a savings card from any sort of patient or financial support program.
For those with two insurances and a drug payment assistance savings card, you will need to upload one photo with all the coverage cards present.
Once you've taken a clear and unobstructed photo of the front and back of both of your insurance card(s), navigate to the Account dropdown and select Billing. If you're on the mobile app, select the Account tab at the bottom of your screen.
From the billing section, scroll down to where you see the option to upload new insurance info.
You'll then be prompted to upload photos of the front and back of your insurance cards, by either uploading them from your computer, photo library, or by taking the photos live from your phone camera or webcam.
To ensure that your changes are saved, don't forget to click Change once you've finished uploading your photos.
In most cases, private insurances cannot be retroactively billed. A manual claim can be submitted using the receipt provided.
Retroactive billing of drug brand payment assistance cards are subject to review for eligibility.
If you have trouble or have any further question, please reach out to our customer support team.