Typo in your address? Moved? On Vacation? Or just need your refill sent somewhere different this month? We get it! You can update your shipping address at any time to make these changes from your Felix account.
Moving provinces? Please let our support team know so we can ensure your prescription can be transferred to the appropriate Felix partner pharmacy to be filled!
Please note: Updates do take a few business days to fully sync with our pharmacy, so any changes made within 48 hours of your refill date should be communicated to customer support via the live chat in your Felix mobile or web app.
Now, how do you update your address? Start by logging into your Felix Account and navigating to the Shipping tab nested under your Account dropdown.
From here you can enter or update your shipping details by tapping on the relevant address lines and typing in your new details.
Be sure to click Save shipping details at the bottom of the page to ensure all changes are saved to your account.
How to update my shipping address from the Felix Mobile App:
If you have any trouble completing this or any questions about the process (or other non-medical questions), please contact our Patient Support team using the live chat within your mobile app or via the chat bubble in the bottom right corner of any page on the web app!