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How do I resume my prescription?
How do I resume my prescription?

How to resume your auto-refills when your prescription has been paused

Sarah avatar
Written by Sarah
Updated over a week ago

Ready to resume your prescription after a period of pause? No problem at all! You can resume auto-refills in the same place that you paused. To do this, start by logging in to your Felix Account and navigating under the Treatments tab.

From here, select View details on your paused prescription. You will then see the option to either Adjust resume date, or Resume prescription, depending on whether you previously chose a specific resume date, or paused indefinitely.

Either way, you'll have the option to resume immediately or set a new resume date.

Please note that when you resume, it will take 3-5 business days for your next fill to be delivered to your door, as our pharmacy needs time to process this fill and ship it to you. If you need your meds by a specific date, please be sure to resume with sufficient processing time!

If you have any questions about resuming your prescription or any difficulty locating this option, please feel free to reach out to our support team via live chat or by emailing hello@felixforyou.ca!

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