Ready to resume your prescription after a period of pause? No problem at all! You can resume auto-refills in the same place that you paused. To do this, start by logging in to your Felix Account by selecting the treatment of interest on the Home Page of your Felix account.
From here, select Resume orders on your paused prescription. You will then see the option to either Adjust resume date, or Resume prescription, depending on whether you previously chose a specific resume date, or paused indefinitely.
Either way, you'll have the option to resume immediately or set a new resume date.
Please note: When you resume, it will take 3-5 business days for your next fill to be delivered to your door, as our pharmacy needs time to process this fill and ship it to you. If you need your meds by a specific date, please be sure to resume with sufficient processing time!
How to resume my prescription from the Felix Mobile App:
If you have any questions about resuming your prescription or any difficulty locating this option, (or have any other non-medical questions), please contact our Patient Support team using the live chat within your mobile app or via the chat bubble in the bottom right corner of any page on the web app!