Once your first fill has been shipped, you can pause your prescription at any time, allowing you to have more control over your auto-refill schedule.
To pause your prescription:
Log in to your Felix account and select the treatment from your Home Page
Select the Manage button from the upper right side of the page
Select Pause orders.
After selecting Pause orders, you'll be prompted to choose how long you'd like to pause for - 30 days, 60 days, until a specific date, or indefinitely. Once confirmed, your prescription will be paused until your chosen time frame.
At this time, it is not possible to only pause or cancel a particular medication on your prescription. If you would like to partially pause or cancel your prescription, please reach out to us and we'd be happy to help!
Please note, you are not able to pause your treatment while a refill is already in progress or when your prescription has no refills remaining. In these cases, you'll receive a pop-up explaining why you're unable to pause.
Once you've completed this, you will receive a confirmation banner that your prescription has been paused, and the date it is set to resume.
How to Pause your treatment from the Felix Mobile App:
Common Questions
Can I resume my prescription after pausing it?
Yes, you can resume your prescriptions, but, in general, this must be done within a year of the prescription being approved.
What happens to auto-refill orders if I pause them?
Auto-refill orders will remain paused until the date you've selected for them to resume, or until you manually resume them in your account settings.