If you need to update your expired ID, change the ID type provided, or your doctor is having trouble viewing your ID, you can upload a new ID photo at any time! To do this, start by logging into your Felix Account and navigating to the Profile tab nested under your Account dropdown.

From here, you can scroll down below your current ID photo, to where it says Upload new ID.

You will then be prompted to upload a new ID photo. You can complete this by uploading an existing photo from your device, or by taking a new photo from your phone/webcam.

Be sure to select Save Profile at the bottom of the page to ensure all changes are saved to your account.

How to upload a new ID from the Felix Mobile App:

If you encounter any issues with this or have any additional non-medical questions, please contact our Patient Support team using the live chat within your mobile app or via the chat bubble in the bottom right corner of any page on the web app!