Felix Health

We've updating the look and feel for how to ask for Support in the Felix account.  We've removed the chat bubble that you may be used to seeing in the bottom-right hand corner of most pages of the Felix account.

🏡 Support chat is getting a new home 🏡 

You'll now find us under the <a href="https://my.felixforyou.ca/dashboard/chat" rel="nofollow noopener noreferrer" target="_blank">Chat tab</a> in your Felix account — just select "View Support Messages" to pick up right where you left off or start a new conversation. Same support team, same conversations, one central location. Your message history and our team will be right there waiting for you!

Within your <a href="https://my.felixforyou.ca/dashboard/chat" rel="nofollow noopener noreferrer" target="_blank">Chat tab</a>, you'll be able to access:

Any conversation with your healthcare practitioner(s)

- To start a new conversation with Felix Support or access a previous or ongoing conversation, select the "View Support Messages" button located below your practitioner conversation(s) - this will open up the Support chat window.

- Any conversation with your healthcare practitioner(s)
- All conversations with our Support team
 - To start a new conversation with Felix Support or access a previous or ongoing conversation, select the "View Support Messages" button located below your practitioner conversation(s) - this will open up the Support chat window.

⚠️ Important: Your practitioner can only assist with medical questions related to your treatment. 

For non-medical questions (account, billing, shipping, insurance, prescription refills, etc.), please reach our Patient Support team via the "View Support Messages" button within your Chat tab, or head to <a href="https://www.felixforyou.ca/contact" rel="nofollow noopener noreferrer" target="_blank">https://www.felixforyou.ca/contact</a>.

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