Where Is This Available?
This service is only available for patients located in Ontario. The available appointment times depend on your postal code and LifeLabs technician coverage in your area.
What to Expect
When submitting your Home Collection visit, you’ll be asked to choose a date and time for your collection. Appointment times are available starting at 3 business days from the date of submission.
Once your booking is confirmed, LifeLabs will contact you directly with appointment details. A technician (licensed phlebotomist) will arrive at your home or office during the selected time window to collect your sample. The process typically takes less than 15 minutes from start to finish.
Please note that the technician is a representative of LifeLabs, not Felix.
Benefits of At-Home Collection vs. Visiting a Lab
No need to travel or wait at a local lab
Comfortable, private collection in your own home or office
Flexible appointment times tailored to your schedule
Cost and Insurance Coverage
Home Collection costs $85 which is separate from the fee for the online visit. This fee is charged upfront when you submit your visit.
Promo codes cannot be applied towards the Home Collection fee.
This home collection service is not covered by OHIP and is considered an out-of-pocket expense.
We provide a detailed receipt accessible in your Felix account, which you can submit to your health spending account or insurance provider for potential reimbursement.
Please note that if you do not have a valid OHIP card, you will be responsible for the cost of the lab tests themselves, as these are not included in the $85 fee. If you’d like to confirm pricing for the specific tests ordered, we recommend contacting LifeLabs directly.
Changing or Cancelling Your Appointment
Once your appointment has been confirmed by LifeLabs, they will manage your appointment going forward. To change or cancel your appointment, please contact LifeLabs directly:
Phone: 1-833-598-4748 (listen for the option to manage a "MyVisit" booking)
Email: MyVisit@lifelabs.com
Manage online: LifeLabs MyVisit Portal
If you decide to switch to in-lab testing instead, please download the lab requisition provided by your healthcare practitioner in your visit chat and take this to your local lab.
Viewing Your Appointment and Results
If you have already chosen your appointment, you can view your selected appointment time on the Home page of your Felix account after submitting your visit.
When your test results are ready, they will be automatically shared with your healthcare practitioner - who will relay any important information on to you.
If there are any processing or upload issues, our Medical Office Assistant team may reach out to you. If you have a copy of your results, you can upload them into the chat with your healthcare practitioner.